Lifetime Gold: Lifetime Gold Support: Enhanced support, 24/7/365 by email, with a response time of 15 minutes, includes Level 2 Chat if necessary.
Customer Service will review your account to confirm the subscription and then direct your need for assistance to the correct department. Lifetime subscribers, remember to enter your phone number for an immediate response, if necessary. Note that: Technical Support will only call you if they can not provide email assistance, in a timely manner. Please specify that it is “OK” for Technical Support to contact you in this method.
Annual Gold: 24/7/365 Support by email
Customer Service will review your account to confirm the subscription and then direct your need for assistance to the correct department. To insure our Annual Subscribers technical questions are handled as soon as possible Customer Service will prioritize Annual Subscribers’ as ‘high priority’ to ensure that the Technical Service responds as quickly as possible.
Monthly Gold: Includes business hours, support by email.
Please note that Customer Service, during slow periods, will prioritize the customer service needs of monthly subscribers as necessary to ensure your assistance as soon as possible.